Your Question: The file formats MP3 and MP4 are supposed to be supported by NVivo. Sometimes these formats are not possible to import, why is that?
Our Answer: This often is often a CODEC issue.
The reason is often that Windows media player needs a CODEC upgrade. There are several links available with download options to the CODEC files.The following link with a CODEC pack is recommended:
http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html